FAQs

Account

Am I eligible for a Trade Account?

If you are a trade customer (i.e. a bulk user or reseller) you may be eligible for an account on our Trade Platform. Our minimum order value is £35 per order, and we expect an average monthly spend of at least £200 per month. This will be monitored and reviewed regularly.

How do I sign up for a Trade Account?

To register for an account on our Trade Platform, please click on ‘My Account’ in the top left or click here to access our sign in page. Click ‘Register’ and fill out the application form. Once we have received your application, we will review your eligibility and approve access as soon as possible. Once you have been approved you will be able to log in to your account, view our products and prices and place your first order.

If your order is urgent, please email sales@edibleprintsupplies.co.uk. 

How do I browse the Trade Site and see your prices?

To browse the products on this site and see our prices, you need to be a registered customer. Please follow the above to apply for an account. If you would like to discuss anything with a member of our team, please email sales@edibleprintsupplies.co.uk. You can also see our product range a edibleprintsupplies.co.uk at standard retail prices.

Can I edit my account details?

Yes. Please sign in and visit your account page by clicking ‘My Account’ in the top left and edit your details in the ‘My Details’ section. You can also change or add alternative delivery addresses in your ‘Address Book’. 

Can I view my order history and/or reorder the same products?

Once you are signed in, you can view your entire order history by clicking ‘My Account’ in the top left, and then ‘My Orders’ from the menu on the left-hand side. You can then view your order history and quickly reorder your favourite products by clicking ‘reorder’ on the relevant order. You can also obtain a copy of your invoices within this section.

Can I order on your general website?

You can still log in and place orders through our general website, however the prices may differ, and bulk discount options may be limited. You cannot transfer over any discounts and/or loyalty points. 

Our Products

What type of edible paper do you stock?

The most popular types of edible paper we supply are Icing Sheets, Wafer Paper/Card and Chocolate/Meringue Transfer Sheets. Each of these types of edible paper have various different uses and applications, print quality and price points. All types of edible paper supplied by EPS are compatible with any CMYK Inkjet Edible Printers, including all Canon PIXMA Edible Printer models stocked by EPS.

What are Icing Sheets?

Icing Sheets are comprised of a thin layer of ‘paper like’ icing backed onto a plastic backing sheet which is easily peeled away once your image has been printed. They are the most popular type of edible paper and more commonly used by bakers and cake decorators for creating edible images for cakes, bakes and desserts. The print resolution and vibrancy of images achieved when printed with edible ink is close to that of regular paper, so the final edible printed images produced are the best quality compared to other types of edible paper. 

EPS stock a variety of sizes across our Icing Sheet range, including A4, A5 (half-sheet) and A3 (double-sheet) standard icing sheets as well as a range of pre-cut shapes.

EPS and Sweet Artist Icing Sheets are industry-leading and used by many edible printing businesses and commercial bakeries worldwide. All our Icing Sheets have been specially formulated for the ideal consistency to be used with edible printers and to last on a range of edible cake surfaces, including buttercream. We have a range of formulas to suit the needs of your business, so whether you require a quick-drying icing sheet, or an ultra-smooth surface, we have the perfect Icing Sheet for you! All our Icing Sheets are stored in a resealable food-grade metallic bag to keep them fresh and long-lasting.

All of our Icing Sheets have a subtle sweet vanilla taste which will not affect the taste or overpower any flavours of your cakes and desserts. They can easily be cut to your desired shape and size using your choice of tools, including our range of EPS Cutting Tools.

What is Wafer Paper?

Wafer Paper is the most natural type of edible paper, comprised of only potato starch, vegetable oil and water. Despite its short list of ingredients, Wafer Paper is an extremely  robust and versatile product primarily used for edible printing. Unlike Icing Sheets, Wafer Paper does not require a plastic backing sheet so can be fed directly into your edible printer, just like regular printing paper! 

Wafer Paper has a range of uses in the food-industry with both sweet and savoury applications, from cake toppers to edible labels for breads and pies, as well as drink and cocktail toppers too! Even if you don’t own an edible printer, Wafer Paper is an excellent medium for creating edible decorations such as edible flowers, fans, and sails for cakes. 

At EPS, we stock a range of thicknesses of Wafer Paper, which all have different qualities and uses:

    Wafer Paper Fine (0.27-0.3mm) – our finest type of Wafer paper, can be folded and manipulated to create intricate edible decorations and is the perfect choice for making Wafer Paper Flowers. While this type of edible paper can be printed with an edible paper, due to being so fine and more translucent, the print resolution is the lowest. Wafer Paper Fine has a rough/textured side and a smooth side.

    Wafer Paper (0.35-0.4mm) – our ‘standard’ Wafer Paper, an ideal middle ground. This thickness of wafer paper is a better choice for edible printing, as the print quality is significantly improved in comparison to the finer type, but it is still more flexible than card, so can still be used for folding and crafting into fans and sails for cake decorating. Wafer Paper has a rough/textured side and a smooth side, and we recommend printing on the smooth side for the best print-quality. Wafer paper can be used for creating printed edible toppers for cakes, bakes, desserts and foam-topped drinks and cocktails.

    Wafer Card (0.6mm) – our thicker ‘premium’ wafer card is comprised of two pieces of Wafer Paper laminated together, meaning Wafer Card is smooth on both sides and more opaque. This results in a much higher print resolution when printed with edible ink, so it is a great choice for more cost-effective edible toppers. Wafer Card can also be used to create drinks toppers as it will last longer in liquid.

The most popular Wafer Paper and Card is our unsweetened variety, as it is virtually tasteless so does not affect the taste of the food applied to. EPS also stock a sweetened version of our standard Wafer Paper and Wafer Card (not available in Fine) for those who prefer a subtle vanilla taste. Like our Icing Sheets, Wafer Paper is available in a range of sizes. 

Wafer Paper can be cut with a range of EPS Cutting Tools but as it does not have a plastic-backing sheet, is not available pre-cut.

What are Chocolate Transfer Sheets?

Chocolate Transfer sheets can be used to create custom chocolates with printed messages, designs and even photos. Unlike other types of edible paper, your printed design is transferred onto the surface of the chocolate, so they should always be printed in mirror-image/reversed. 

The sheets comprise of a thin cocoa-butter based layer laminated onto a plastic-backing sheet. They can be fed through an edible printer and printed in the same way as other types of edible paper. Once dried, tempered melted chocolate can be poured onto the printed side, left to set and when the plastic is removed, the image will be transferred onto the solid chocolate. We stock A4 size Chocolate Transfer Sheets as well as a dedicated sized sheet for use with our Sweet Artist Magnetic Chocolate Moulds.

Chocolate Transfer Sheets work best with white chocolate and chocolate must be tempered correctly and at the optimal temperature in order for them to work. 

Sweet Artist Chocolate Transfer Sheets supplied by EPS are the best in the industry and used by chocolatiers, Michelin chefs and renowned hotel restaurants around the world. As our sheets are also more heat-resistant than most, they can also be used with isomalt to create printed sweets and lollipops too.

What are Meringue Transfer Sheets?

Meringue Transfer Sheets work in the exact same way as Chocolate Transfer Sheets by transferring your printed image or text onto meringue when cooked. The plastic sheet is placed with the printed layer facing upwards and meringue mixture can be piped directly onto the sheet. The sheet can then be baked with the meringue to transfer the image.

What is Edible Ink?

Edible Ink is ink made from food-grade ingredients and colourants. As all EPS Edible Printers are CMYK Inkjet printers, our Edible Ink closely matches the Cyan, Magenta, Yellow and Black coloured ink that would normally be used in these printer models for regular printing, except you can safely eat it when it’s used to print edible images!  

EPS Edible Ink can be used with most Canon and Epson Edible Printer models and has been specially formulated to flow easily through inkjet print head nozzles. The ink is double-filtered prior to bottling to reduce build up on the print head, prolonging the life of your edible printer in comparison to cheaper alternative edible inks. The close colour-match and vibrancy of the ink colours result in excellent print-quality. 

EPS Edible Ink is available either bottled for filling refillable edible ink cartridges yourself or in pre-filled edible ink cartridges which can be put straight into an edible printer.

EPS are also an official distributor of KOPYFORM Edible Ink and we stock a range of sizes of bottled KOPYFORM Edible Ink for use with Canon Edible Ink Cartridges and Ink Tanks.

Are your edible papers and edible inks suitable for vegans and vegetarians?

Yes. All our edible paper including Icing Sheets, Wafer Paper, Wafer Card and Transfer Sheets are suitable for vegans and vegetarians. EPS and KOPYFORM Edible Ink are both also suitable for vegans and vegetarians.

Do your edible papers and inks contain allergens?

No. All our edible paper including Icing Sheets, Wafer Paper, Wafer Card and Transfer Sheets and our Edible Inks are free from all known allergens and manufactured in allergen-free sites. This includes gluten-free, nut-free, dairy-free and egg-free. We also carry out regular independent allergen testing.

What is an Edible Printer and How Does it Work?

Edible Printers are essentially regular office inkjet printers that have been converted for use with Edible Ink and papers. Edible Printers use food-safe Edible Ink Cartridges with Edible Ink in place of regular ink cartridges and Edible Papers can be fed through the feed to create 100% Edible Prints. Canon CMYK Edible Printers use 5 x edible ink cartridges (2 x black, 1 x cyan, 1 x magenta and 1 x yellow). 

The range of Canon PIXMA Edible Printer Models stocked by EPS have been carefully sourced and selected specifically for Edible Printing due to a range of important features:

    Rear Feed – as Edible Papers are delicate, only printers with a rear-feed option should be used to avoid the papers being damaged or causing blockages when fed through the printer. The rear feed allows the paper to remain as flat as possible without needing to be folded back on itself, like cassette or bottom-feeds. 

    Removeable Printhead – only printers with a removeable print head should be used for edible printing, this is because occasionally ink build up can cause blockages that can only be removed with thorough manual cleaning. It also means regular maintenance can be carried out to prolong the lifespan of the print head and ensure ink isn’t left sitting in the nozzles during storage. 

    Compatible Edible Ink Cartridges – not all printer models have compatible cartridges for use with edible ink. All printer models carried by EPS have edible ink cartridges which are available to purchase pre-filled or as refillable empty cartridges.

    Never Used with Regular Ink – edible printers stocked by EPS are brand-new and assured to have never been used or tested with regular ink. YOU SHOULD NEVER USE A PRINTER FOR EDIBLE PRINTING FOR FOOD-USE THAT HAS EVER BEEN USED WITH REGULAR INK CARTRIDGES/INK AS REGULAR INK CONTAMINATION CAN BE HARMFUL FOR HEALTH.

Other features that make Canon Edible Printers stocked by EPS best for edible printing, is their compact size meaning they don’t take up much room on your counter-space in your work area/kitchen, the rollers which easily grip the plastic sheets of Chocolate Transfers and Icing Sheet and their simplicity to use, even for complete beginners to edible printing! 

Which is the best Edible Printer Model?

All Canon Edible Printers stocked by Edible Print Supplies are comparable in their high print quality. There are features of each model which may make them more suitable for your edible printing needs and business. The following Edible Printer Models are available:

    A4 Canon TS705a Edible Printer – prints up to A4 size and compatible with all types of Edible Paper. Easy-to-use display screen. Best for beginners! 

    A4/A3 Canon iX6850 Edible Printer - prints up to A4 size and compatible with all types of Edible Paper. Operated via printer driver settings. Best for high-volume printers wanting to print larger edible sheets and pre-cut icing sheets! 

    A4 Canon TS6350 Edible Printer – prints up to A4 size and compatible with all types of Edible paper. Easy-to-use display screen. Also has a scan/copy function. Best for those with limited space that also need to copy/scan documents for their business! 

We have a selection of Edible Printer Kit bundles to choose from which all include the printer, cartridges, edible ink and a choice of edible paper. Some kits also contain additional products you may need like EPS Cleaning Kits and Cutting Tools. We have a dedicated Edible Printer Kit for cakes, chocolate, and drinks/cocktails. If you’re not sure which type of edible paper you will need for your business, you may want to start with our Edible Printer Starter Kit, as this contains a selection of all our most popular types of edible paper to try, including Icing Sheets, Wafer Paper, Wafer Card and Chocolate Transfer Sheets!

How do I Maintain my Edible Printer?

Edible Printers do require regular cleaning and maintenance for the colours in your edible prints to remain vibrant, to avoid blockages causing missed areas of print and lines and to prolong the life of your edible printer and print head. It is also used for creating edible items, so like any other piece of equipment used in food-preparation, it needs cleaning!

The easiest way to carry out regular maintenance and keep your edible printer clean is with our dedicated Edible Printer Cleaning & Maintenance Kits which you can purchase for all Edible Printer Models sold by EPS. We also sell the Edible Printer Cleaning Solution in refill bottles too. 

For a complete comprehensive guide to cleaning and maintaining your edible printer, see our blog post – here. 

We also have a selection of videos over on our YouTube channel.

It’s important to familiarise yourself with the upkeep and maintenance required when purchasing an edible printer, as failure to keep it up from the beginning can cause issues with your print quality and longevity of your printer. 

Which Edible Ink Cartridges do I need for my Edible Printer?

It is important to only use cartridges that are dedicated to edible printing to ensure they are food-safe and avoid contamination. EPS stock Edible Ink Cartridges for a range of Canon Edible Printers, including legacy models. It is important to select the correct compatible cartridges for your printer model as the chip is programmed for that particular printer. You cannot use any cartridges in your printer. The following Canon cartridge series are available at EPS:

    580/581 Series Cartridges (PGI-580/CLI581) – compatible with the following Canon PIXMA Inkjet Printer Models: TS705 / TS705A / TS6350 / TS6350a / TS6351

    550/551 Series Cartridges (PGI-550/CLI551) - compatible with the following Canon PIXMA Inkjet Printer Models: iX6850 / IP7250

    570/571 Series Cartridges (PGI-570/CLI571) - compatible with the following Canon PIXMA Inkjet Printer Models: TS5050 / TS5051 / TS6050 / TS6051 / MG5750 / MG5751

    450/451 Series Cartridges (PGI-450/CLI451) - compatible with the following Canon PIXMA Inkjet Printer Models: iX6840 / IP7240 (International Models)

You can choose between prefilled edible ink cartridges which already contain ink and are ready to put straight into your edible printer or refillable edible ink cartridges which need filling with edible ink before use but can be refilled once emptied. Prefilled edible ink cartridges are the quickest and easiest cartridges for use if time is off the essence, but refillable edible ink cartridges are the most cost-effective option. You will need to also purchase Edible Ink Refill bottles for refillable edible ink cartridge or one of the EPS Edible Ink Refill Kits. 

Can all Edible Ink Cartridges be Refilled?

Only refillable edible ink cartridges can be refilled, if you’re not sure if the cartridges you have are refillable, you can check with your supplier. If you purchased your Edible Ink Cartridges or Edible Printer from us, EPS Refillable Edible Ink Cartridges can be easily recognised by the coloured plugs in the top of the cartridges which can be removed for refilling.

Pre-filled Edible Ink Cartridges cannot be refilled once emptied and should be disposed of and replaced, you can switch to the refillable option at any time though. 

How do I Fill Refillable Edible Ink Cartridges?

EPS Refillable Edible Ink Cartridges may seem a little fiddly, but they are straightforward to use once you get the hang of it! There are 5 x cartridges to fill – 2 x black (PGBK & BK), 1 x Cyan (C), 1 x Magenta (M) and 1 x Yellow (Y) with 4 x colours of Edible Ink – Cyan, Magenta, Yellow and Black (you need to use the same black ink for both black cartridges!) 

If you’re just getting started, everything you need to refill your cartridges is included in all of our Edible Printer Kits. If you are converting a brand-new Edible Printer purchased elsewhere, you will need an Edible Printer Refill Kit which contains Edible Ink Cartridges, Edible Ink and 4 x Food-Safe Filling Syringes. You can then reuse the syringes for refilling in future.

To fill your cartridges:

1.    Ensure your surface is protected in case of spills and put on food-safe gloves – edible ink can stain!

2.    Sterilise your needles and attach to the syringes.

3.    First remove any yellow ‘pull’ tape on each of the cartridges but keep the cartridges inside the orange cradles in which they came. 

4.    Select your first colour of edible ink – ensure you choose the correct corresponding coloured cartridge. 

5.    Remove the coloured plug and keep to one side. Draw up the corresponding colour of edible ink into the filling syringe. 

6.    Carefully syringe the edible ink into the empty cavity of the cartridge and tip the cartridge toward the back/sponge side to ensure the ink flows through the absorbent sponge. 

7.    Hold the cartridge at an angle to ensure the sponge is fully saturated before drawing up a second lot of ink and repeating until both the sponge is saturated, and the empty cavity is at least 80% filled. There should only be a small (few mm) gap between the top of the ink and the top of the cartridge. Be careful not to allow ink to spill out of the airflow hole on top of the sponge side (you may need to tilt the cartridge back or fill the final but on a flat surface.)

8.    Replace the coloured plug and repeat for each cartridge. 

9.    Your cartridges are now filled and ready to place into your edible printer! Only remove from orange cradles when you are ready to put them into their corresponding slots in the printer. 

10.    Store the orange cradles for when they need to be refilled and wash your syringes and needles.

Important Tips to Remember when using Refillable Edible Ink Cartridges:

1.    ALWAYS check the chip on the bottom of the cartridge to ensure you have ordered the correct cartridge type for your printer model BEFORE OPENING. Once opened, edible ink cartridges cannot be returned if the incorrect type has been ordered. See ‘Which Edible Ink Cartridges do I need for my Edible Printer?’ above for help selecting the correct cartridges for your edible printer.

2.    ALWAYS remove your edible ink cartridges before filling and place into the orange cradles. NEVER fill your edible ink cartridges inside the printer.

3.    You MUST fill the edible ink cartridge with the CORRECT colour, as labelled on each cartridge. The cartridges cannot be swapped over in the printer as the chips correspond to the colour it is intended for so this will not work. If you fill your cartridges with the wrong colours, you will need to replace them.

4.    Always make sure you keep your edible ink cartridges filled up. Allowing the cartridges to run dry can reduce their lifespan and cause issues with your edible printer. We do not recommend simply relying on the ink level display with edible ink – always check by eye before printing! 

5.    Keep your orange cradles! You will need these when refilling or for storing your edible ink cartridges in while cleaning or storing your edible printer.

6.    Always keep a spare set of cartridges! At some point, even refillable edible ink cartridges will wear and need replacing – keeping a spare set will mean your edible printing is never interrupted waiting for supplies. 

7.    If the edible ink is not flowing through your cartridge properly, you may see white unsaturated patches on the sponge side. The sponge needs to be fully saturated for the cartridges to work properly. Ensure you are tilting the cartridge towards the sponge and gently tap on the surface to encourage the flow. If this still does not work, you can gently pierce the airflow hole on top of the sponge with a clean needle or pin to improve air flow. Do not attempt to print with cartridges if the sponge still has white patches and is not fully saturated with edible ink. Please contact support@edibleprintsupplies.co.uk for further advice.

What Else Do I Need for My Edible Printer?

All our Edible Printer Kits contain everything you need to get started in printing your edible images, but there are few optional extras which you may find helpful:

    Edible Printer Cleaning and Maintenance Kits – these are the easiest way to keep your edible printer and print head clean, reduce the chance of blockages and keep your edible printer running for longer! 

    EPS Cutting Tools – for you cut out your edible toppers and images, you will need a good set of cutting tools. EPS stock a range of cutters and craft knives that can be helpful in cutting your toppers and images to look professional on your cakes, bakes and drinks. All our cutting tools are compatible with Wafer Paper/Card and Icing Sheets (with the plastic backing removed).

Delivery

When will my order arrive?    

Orders placed before 2pm will be processed and dispatched same day. All UK Mainland orders are sent on a next working day service as standard. Upgraded shipping options are available. For other areas, shipping times may vary, and an estimate will be given at checkout. Please see our detailed Delivery Information for more information.

How will my order be shipped?

We use a range of shipping partners. If you are based in mainland UK there will be no additional charge and we will use our choice of courier. If you have a shipping preference, please add to your order notes and we will try our best to adhere to your request.

For Highlands and Islands, Northern Islands and International Shipping, your estimated shipping costs will be calculated at checkout based on your order weight. We keep costs as accurate as possible and use the most cost-effective shipping providers that we have successful experiences with delivering to your region. If you have a specific courier you would like us to use, please email sales@edibleprintsupplies.co.uk and we can look at an alternative quote.

Alternatively, you can arrange a collection of your order through your own courier, please email sales@edibleprintsupplies.co.uk to arrange this.

Orders, Returns & Refunds

Can I make amendments to my order?

Providing we have not already processed and dispatched your order we will try our best to make amendments if requested. Please contact us by emailing sales@edibleprintsupplies.co.uk or phoning 01254 825786 at the earliest instance to make any amendments to the contents of your order and/or shipping details. 

Unfortunately, if your order has already been shipped, we cannot make any changes to your order or change the delivery address. Please check your tracking details for your delivery options once your order is on its way to you.

Please check your shipping address carefully. If your order is returned due to an incorrect shipping address and we cannot get in touch with you to rearrange the delivery, you may be charged to reship the order and/or have the original shipping costs deducted from any refunds due.

Why has my order not arrived yet?

If you placed your order before 2pm it will be processed and dispatched the same day. You should receive an email containing your tracking information once it has been dispatched. There may be occasions where your order may take an additional working day due to courier delays that are out of our control. Please allow an additional working day to pass before contacting us about a late delivery.

If you placed your order after 2pm, your order will only be processed and dispatched the following working day. Any orders placed after 2pm on a Friday and over the weekend will be processed on the next working day (Monday, or Tuesday in the event of a Bank Holiday). Please do not select the select a Saturday delivery option when ordering after 2pm on a Friday as it will not be processed until after the weekend.

Can I return at item if I change my mind?

Due to the nature of the products, any edible products are non-returnable. This includes Icing Sheets, Wafer Paper/Card, Chocolate Transfer Sheets and Edible Ink (including filled cartridges). For any non-edible products, standard returns policies apply. Please see our Refund Policy for more information.

My order is damaged or incorrect, what can I do?

If your order arrives damaged or an item is missing/different to as described in the product description, please let us know as soon as possible by emailing sales@edibleprintsupplies.co.uk. Please include your name, order number and the details of the problem and we will aim to resolve this to your satisfaction as soon as possible. Please note, we are required to retrieve and check damaged or incorrect items in order for you to be eligible for a refund or before any replacements can be resent. 

I’ve found the same product cheaper elsewhere; can you match the price?

Along with delivering the very best service and premium quality products, we promise our prices on our edible printing products are unbeatable.

With EPS being the largest UK distributor of edible printing products, you will find our prices are already extremely competitive. We also include free next day delivery for UK mainland customers, and highly discounted shipping rates elsewhere. If you do find a like for like product at a cheaper price elsewhere, please contact us at sales@edibleprintsupplies.co.uk

To be eligible for our ‘Lowest Price Guarantee’, the following conditions must apply: 

    The item must be in stock at the advertised price & readily available to purchase.

    The item in question must be the same specification & quantity.

    Auction sites such as Ebay and amazon do not qualify for price match.

    The price must include taxes and delivery.

    The price match cannot be used in conjunction with any discount codes or promotional items.

    If there are pricing errors on competitors’ sites that are clear typographical pricing errors, these will not be matched.

    We will match within 7 days of receipt of order, as long as this has been agreed.

    No other promotional offers or vouchers can be used on top of a price match and you will not be eligible for loyalty points on this order.

If you have already placed your order, we are sorry, but we cannot offer a price match this time. However, if you do wish to place subsequent orders with us, we can match these if the original offer found is still active.

How does the EPS Loyalty Scheme work?

You are eligible to receive loyalty points on every order placed through edibleprintsupplies-trade.co.uk only.

You will receive 1 point per £1 spent, and each point is worth 1p. You need to have at least 500 loyalty points (equivalent to £5) in your account to redeem against future orders. You can redeem your points once eligible against any order. 

Loyalty points will remain valid for 12 months from date of issue. 

Please see our Terms & Conditions for the full terms of the Loyalty Point scheme.

Where can I find a copy of my invoice?

A copy of your order invoice will be sent in your confirmation email. You can also find a copy of your order history and obtain an invoice by visiting the ‘My Account’ section once logged in.